نموذج الشكاوى

In both of the above cases, the organization will will investigate the complaint, and if the complainant's contact information is available, the organization will communicate with the complainant to inform him/her of the results and decisions resulting from the complaint submitted by him/her. Pal Khair will treat impartially, respectfully and confidentially with all complaints received, whether they are from internal bodies (the organisation's staff) or external (beneficiaries of the organisation's activities and projects / local and / or external partners / donors, etc...).